Effective October 15, 2026 · Updated October 31, 2026
About this policy
Monica Weaver Wellness is a sole proprietorship based in Vanderhoof, British Columbia. This policy explains how personal information is collected, used, shared, and protected through monicaweaverwellness.ca and its general contact and appointment-request forms.
Monica Weaver is responsible for the business’s privacy practices under British Columbia’s Personal Information Protection Act (PIPA). This policy concerns website enquiries and related communications. Information shared during counselling or holistic sessions, including any session records, is handled through separate client consent, confidentiality, and recordkeeping practices. This website is not intended for sending detailed personal health information.
Information collected
When you contact us or request a session, we may collect your name, email address, optional telephone number, the subject of your enquiry, and the message you provide. A booking request also asks about the service you are interested in, your preferred way to meet, possible days or times, and how you would prefer to be contacted.
Please do not include medical histories, diagnoses, trauma details, payment card numbers, Social Insurance Numbers, or other sensitive information in these website forms. If asking about services for a young person, please provide only the minimum practical information needed to discuss the enquiry. Any additional intake and consent information will be handled through a separate process.
Hosting and website-security services may also process technical information such as IP addresses, device or browser information, requested pages, dates and times, and security events in order to operate and protect the website.
How information is used
We use personal information to reply to enquiries, discuss available services and suitability, arrange appointments, send related communications, maintain necessary business records, keep the website working securely, and comply with applicable legal obligations.
Submitting an appointment request does not confirm a booking. We do not use an enquiry as consent to subscribe you to a newsletter or unrelated marketing, and we do not sell your personal information.
Website forms and email
The general contact and booking-request forms use Contact Form 7 on WordPress. Submitted details are sent to Monica by email. The email and hosting providers process these messages as part of delivery and storage.
Ordinary email and website forms are not appropriate channels for confidential clinical information or urgent help. Although reasonable safeguards are used, no method of internet transmission can be guaranteed completely secure.
Facebook and Messenger
Facebook and Messenger are operated by Meta, which may collect, store and use information about your use of these services under its own privacy policies. Monica cannot control Meta’s data practices. These channels are for brief administrative enquiries only. Please do not send sensitive personal information, health details or confidential session content. Public comments and other visible interactions may also reveal an interest in Monica’s services. For sensitive matters, ask Monica to arrange a more appropriate communication method. Using Facebook or Messenger is optional and is not required to receive services.
Service providers and data location
Service providers may handle information only as needed for website hosting, security, communication, and other services used in connection with an enquiry or appointment. The website is hosted through Web Hosting Canada and uses WordPress and Contact Form 7.
If a session is arranged by phone or Zoom, relevant contact or connection details may be processed through those communication services. Private client records and detailed intake information are handled separately and are not collected through these website forms. Online payments and client accounts are not part of these forms.
Some service providers may process or store data outside British Columbia or Canada. Information held in other countries may be subject to the laws of those countries. Access is limited to Monica and people or service providers who reasonably require it to support the website and business.
Cookies and website technologies
WordPress, hosting, and security tools may use cookies or similar technical features needed to operate and protect the site, including sign-in features for authorized website administrators. Technical logs may also be kept for troubleshooting and security.
Google Analytics is optional and loads on general website pages only after you choose Accept analytics or enable it in Cookie settings. Rejecting or closing the banner leaves analytics off. You can read the website and request services without accepting analytics, and change your choice through Cookie settings in the footer.
When enabled, Analytics uses first-party cookies to distinguish visits and reports general page views, engagement, referring websites, approximate location, and browser/device information. Google receives technical connection information when its service is used. Cookie identifiers are not the same as anonymous information. Google Signals and advertising personalization are off; no client User-ID or customer-data feature is used.
Analytics is excluded from booking, contact, Resources, the FAQ, Support Directory, payment and privacy/policy pages, website searches, previews and signed-in administration. This setup does not track form entries, individual support-resource clicks or client records. Tracked page addresses exclude query strings and fragments, and referring addresses are reduced to the referring website.
Your analytics choice is remembered in this browser for 180 days. If enabled, the site’s Google Analytics identifier cookies have a configured lifetime of up to 90 days, refreshed on visits; browsers may limit them further. Turning analytics off stops future collection and removes the site’s accessible Analytics cookies. It does not automatically delete information already sent to Google. You can contact Monica about privacy requests.
User and event data retention in this Analytics property is set to 14 months. Standard aggregated reports may remain available longer. The Analytics account also permits aggregated, de-identified benchmarking, technical-support access and business recommendations. Google and other service providers may process information outside Canada, under applicable service terms and the laws of the locations involved. Read how Google uses information from sites that use its services and Google’s Privacy Policy.
If a page contains third-party embedded content or links, that third party may have its own privacy practices. Browser settings can be used to manage cookies, although disabling necessary cookies may affect site functionality.
Disclosure and legal obligations
We do not routinely disclose website enquiry information to unrelated third parties. Information may be shared with service providers assisting with the purposes described above, with your consent, or where permitted or required by applicable law, including legally required safeguarding and reporting.
Any disclosure is limited to what is appropriate and necessary in the circumstances.
Security and retention
We take reasonable administrative, technical, and physical steps appropriate to the sensitivity of the information to protect it against unauthorized access, use, disclosure, alteration, or disposal.
Enquiry information is retained only as long as reasonably needed to address the enquiry, manage related services, meet legal obligations, or resolve an outstanding issue. Where personal information is used to make a decision directly affecting an individual, it will be retained for at least one year as required by British Columbia’s Personal Information Protection Act. Information no longer required is securely deleted or made non-identifying, subject to legal and operational requirements.
Access, correction, and questions
You may contact Monica to ask about the personal information held about you, seek access or correction, ask how it is used, or withdraw consent where withdrawal is available under applicable law. We may need to verify your identity before responding. Requests are handled within the timeframes required by law, subject to applicable exceptions.
If you have a privacy concern, please contact Monica first. You may also contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.
Contact for privacy matters
Monica Weaver, owner and privacy contact, Monica Weaver Wellness
Vanderhoof, British Columbia
Email: info@monicaweaverwellness.ca
Phone: (250) 570-9205
Updates to this policy
We may update this policy when website features, information practices, or legal requirements change. The current version and its effective date will be posted on this page. Where required, we will provide additional notice or seek consent before using information for materially different purposes.
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