Resources / Find support

Support Directory

Places to find emergency help, community services and health information in Northern BC and across Canada.

Get the Right Help

For immediate danger, a suspected attempt or overdose, serious injury or an imminent threat, contact emergency services for your actual location. Call 911 where available. Tell the dispatcher if the person needing help is in a different community.

For suicide crisis support anywhere in Canada, call 988 or text 988. Support is available 24 hours a day, every day, in English and French, if you are thinking about suicide or worried about someone else. Visit 988.ca.

Nunavut does not have 911 service. Use the emergency contacts for your community. In Iqaluit, police are 867-979-1111 and fire/ambulance are 867-979-4422. If you do not know the local police number, the RCMP lists 1-867-979-1111 for immediate assistance; explain your location. This is a police contact, not a territory-wide ambulance line. Nunavut RCMP: emergency contacts and local police numbers · City of Iqaluit: separate police and fire/ambulance contacts.

Monica does not provide emergency care. Her messages and website forms are not continuously monitored.

For other support, contact the service directly to check hours, age or residency requirements, referral rules, costs and availability. A general office or hospital switchboard is not a guaranteed immediate assessment service. Three-digit numbers may connect to services where the caller is and may only work within that province or territory.

Source directory contacts checked 30 October 2026. Public edition updated 31 October 2026; provider details may change. Please report an outdated listing.

Vanderhoof and Nearby Communities

St. John Hospital

250-567-2211; 3255 Hospital Road, Vanderhoof

Hospital switchboard. Check the current emergency-department opening status. For immediate danger, call emergency services.

Northern Health: St. John Hospital · Northern Health: emergency-department status

Northern Health MHSU – Vanderhoof

250-567-6900; 3299 Hospital Road

Adult mental-health/substance-use intake, assessment and community support. Listed hours Mon-Fri 8:30 am-4:30 pm. Ask about referral and urgent-assessment availability.

Northern Health: mental-health and substance-use services by community

Connexus – Vanderhoof

250-567-9205; 157 W Victoria Street

Community, family and adult services and referrals. Office operates weekdays; confirm current opening and closing times. Ask who can use the program needed.

Connexus: contact and office locations

Northern Health MHSU – Fort St. James

250-996-8411; 140 Stuart Drive West

Community mental-health/substance-use program. Listed hours Mon-Fri 8:30 am-4:30 pm.

Northern Health: mental-health and substance-use services by community

Connexus – Fort St. James

250-996-7645; 349 Stuart Drive

Community and family programs. Listed office hours Mon-Fri 8:30 am-noon and 1-4:30 pm. Ask who can use the program needed.

Connexus: contact and office locations

Northern Health MHSU – Fraser Lake

250-699-7742; 130 Chowsunket Road

Community mental-health/substance-use program. Confirm current hours.

Northern Health: mental-health and substance-use services by community

Northern Health MHSU – Burns Lake

250-692-2412; 741 Centre Street

Community mental-health/substance-use program. Listed hours Mon-Fri 8:30 am-4:30 pm.

Northern Health: mental-health and substance-use services by community

Connexus – child and youth mental health

250-567-9205; Vanderhoof office; 250-996-7645 Fort St. James office

Provider lists no-cost services for ages 18 and under in Vanderhoof, Fraser Lake and Fort St. James. Self/parent and agency referrals accepted; confirm intake and suitability.

Connexus: contact and office locations · Connexus: child, youth, family and victim services

Connexus – victim services / PEACE

250-567-9205 (Vanderhoof); 250-996-7645 (Fort St. James)

Victim services support people affected by crime in the three communities. PEACE supports children/youth and caregivers affected by violence in Vanderhoof and Fort St. James. Confirm the correct program and availability.

Connexus: contact and office locations · Connexus: child, youth, family and victim services

Connexus – Families Matter

250-567-9205; info@connexus.ca

First contact for parents, caregivers and family members seeking resources or family-wellness support; formal referral not required. Contact during office hours; messages are not a confirmed emergency route.

Connexus: child, youth, family and victim services

Carrier Sekani Family Services – Vanderhoof

250-567-2900; 240 West Stewart Street

Culturally grounded mental-health services for clients who meet the Member Nation program rules. Provider lists Mon-Fri 8:30 am-4:30 pm; check the right program and how to get help.

Carrier Sekani Family Services: mental-health and wellness programs, eligibility and locations

Back to locations

Prince George

University Hospital of Northern BC

250-565-2000; 1475 Edmonton Street

Hospital switchboard and route to hospital services. Not a direct psychiatric-assessor booking line.

Northern Health: UHNBC

NH Community Acute Stabilization Team (CAST)

250-645-7740; Northern Interior Health Unit, 1444 Edmonton Street, 3rd floor

Team contact. Ask which communities and clients it accepts, how to enter the service, its hours and when an assessor is available.

Northern Health: mental-health and substance-use services by community

NH Adult Withdrawal Management Unit

250-645-7420 or 1-877-565-2175; 1308 Alward Street

Withdrawal-management service contact. Ask who can be admitted and whether space is available. A suspected overdose or acute medical emergency uses emergency services.

Northern Health: mental-health and substance-use services by community

Foundry Prince George

236-423-1571; 1148 7 Avenue

Free services in one place for ages 12-24 and families. Drop-in service is listed; check current schedule for the needed service.

Foundry Prince George

Prince George Native Friendship Centre

250-564-3568 or 1-888-567-2929; 1600 3rd Avenue

General enquiries for Indigenous community, cultural, youth, family and support programs. Office number; confirm the appropriate program, who can use it and hours.

Prince George Native Friendship Centre: contacts

FNHA Health Benefits

1-855-550-5454; province-wide

Help finding an approved mental-health provider and checking whether the client qualifies for coverage. Both the client and provider must meet program rules. Listing FNHA here does not confirm that Monica is an approved provider or that her services qualify for coverage.

FNHA: mental-health benefit and provider access

Prince George Hospice Palliative Care Society

250-563-2551; 1506 Ferry Avenue; info@pghpcs.ca

Grief and caregiver support through the Solace Centre. Office contact; check the program schedule, ages served, cost and referral rules.

Prince George Hospice: office contact

Carrier Sekani Family Services – Prince George

250-564-4079; 301-1705 3rd Avenue

Mental-health services for clients who meet the Member Nation program rules; child/youth and adult streams. Provider lists Mon-Fri 8:30 am-4:30 pm. Check which team to contact.

Carrier Sekani Family Services: mental-health and wellness programs, eligibility and locations

Back to locations

Wider Northern BC

These contacts connect to Northern Health community mental-health and substance-use services. Confirm intake and availability directly.

Quesnel

250-983-6828

GR Baker Memorial Hospital, 543 Front Street, 2nd floor; confirm intake hours

Northern Health: mental-health and substance-use services by community

Smithers

250-847-6405

3793 Alfred Avenue, 2nd floor; Mon-Fri 8:30 am-4:30 pm

Northern Health: mental-health and substance-use services by community

Terrace

250-631-4202

3412 Kalum Street; confirm intake hours

Northern Health: mental-health and substance-use services by community

Prince Rupert

250-622-6380

300 3rd Avenue West; confirm intake hours

Northern Health: mental-health and substance-use services by community

Dawson Creek

250-719-6525 or 1-888-592-2711

1001 110th Avenue; Mon-Fri 8:30 am-4:30 pm

Northern Health: mental-health and substance-use services by community

Fort St. John

250-263-6080

10011 96th Street; Mon-Fri 8:30 am-4:30 pm

Northern Health: mental-health and substance-use services by community

Fort Nelson

250-774-7092

5217 Airport Drive; Mon-Fri 8:30 am-4:30 pm

Northern Health: mental-health and substance-use services by community

More Northern BC Support

For concerns about a child’s safety in BC, call 1-800-663-9122, day or night. For immediate danger, also contact emergency services. BC: reporting child-protection concerns.

Community services above also offer routes to grief, caregiver, victim, youth and culturally grounded support. Ask the provider which program fits your needs.

Back to locations

All Provinces and Territories

These are health-advice and service-navigation routes. Use the emergency and national crisis contacts above when needed.

British Columbia

HealthLink BC: 811

Nursing and navigation 24/7. Northern BC services above provide local options.

HealthLink BC 811 services

Alberta

Health Link: 811

Free health advice 24/7; current provider page includes mental-health service access.

Primary Care Alberta: Health Link 811

Saskatchewan

HealthLine: 811; if technical connection fails, 1-877-800-0002

Free health and mental-health/substance-use advice, 24/7.

Saskatchewan: HealthLine 811

Manitoba

Health Links – Info Sante: 204-788-8200 or 1-888-315-9257

Bilingual nurse-based assessment/advice, 24/7, for callers within Manitoba.

Misericordia Health Centre: Health Links – Info Sante

Ontario

Health811: 811

Free nurse advice and help finding health services, 24/7, for people in Ontario.

Ontario Health: Health811 and how to use it

Quebec

Info-Social: 811

Free psychosocial consultation, 24/7, for people in Quebec. The provider lists exceptions for Cree Territory of James Bay and Nunavik; confirm the local route in those regions.

Quebec: Info-Social 811

New Brunswick

211; 1-855-258-4126

Community, social and government-service information and referrals, 24/7, as listed by PHAC. Not emergency dispatch.

Public Health Agency of Canada: provincial and territorial mental-health resources

Nova Scotia

811

Registered-nurse health advice around the clock. Check the provider’s current access and accessibility options.

Nova Scotia: 811

Prince Edward Island

Health PEI — Mental Health Support and Services

Use Health PEI’s current directory to find adult, youth and family support, open-access counselling and other programs. Check the relevant service’s hours and eligibility directly.

Health PEI: Mental Health Support and Services, including the patient navigator

Newfoundland and Labrador

MHA Systems Navigator: 1-877-999-7589 or 709-752-3916

Help locating mental-health/substance-use services. Confirm current hours.

Newfoundland and Labrador: Mental Health and Addictions

Yukon

Mental Wellness and Substance Use Services: 867-456-3838 or 1-866-456-3838

Current service page lists Mon-Fri 8 am-4:30 pm. Check the hours before calling.

Yukon: Mental Wellness and Substance Use Services at Sarah Steele Building

Northwest Territories

811

Nurse advice and navigation, 24/7 in all NWT communities. Territorial guidance directs emergencies to 911.

Northwest Territories: 811

Nunavut

Local health centre; Iqaluit Mental Health: 1-867-975-5999

The provider lists phone counselling in Iqaluit; confirm hours and area served. No 911. Iqaluit police: 867-979-1111; Iqaluit fire/ambulance: 867-979-4422. Other communities need their own local contacts.

Nunavut RCMP: emergency contacts and local police numbers · Nunavut: community health centres · Nunavut: mental-health resources · City of Iqaluit: separate police and fire/ambulance contacts

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